A Positive Response is how utility members let you know the status of a locate request (also called a ticket). It’s a required communication that tells excavators whether it’s safe to dig or if further precautions are needed.
Why It Matters
Before any digging begins, it’s essential to know whether underground utilities are present. Positive Responses help:
Prevent damage to critical infrastructure (gas, electric, water, etc.)
Ensure legal compliance with excavation laws
Improve safety for crews and the surrounding community
Types of Positive Responses You Might See
Markings or Documentation – Paint, flags, or physical markers showing where facilities are located.
Callback or Fax – A direct message from the facility operator to clarify their status.
System-Logged Responses – Status updates entered into the Portal that show up in the View Responses.
Each method helps confirm whether a utility has responded and marked the area as required.
🧠Learn More:
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Need Help?
If you have questions or need assistance, the Texas811 support team is happy to guide you through the Portal, ticket responses, or any Positive Response questions.
📞 888-776-6077