Attachments provide visual references to help utility members and locators identify the marked excavation area on the map.
❗ Important:
Attachments are supplemental and do not replace required driving directions or worksite instructions.
Attachment Requirements
Supported file types: .jpg, .jpeg, .png
Maximum file size: 5 MB
Additional note:
Files larger than 5 MB cannot be uploaded in the Portal. To add larger files, contact Texas811 for assistance.
Error Messages You May See:
“Accepted file types include .jpg, .jpeg, .png”
“File type is not allowed / File type is too large”
Add Attachments
When Creating a Ticket
Select Upload File (top right corner above the map)
In the Attached Files window, select Upload
Select the file
Select Open
On an Existing Ticket
Open Ticket Details
Select View → Attachments
In the Attached Files window, select Upload
Enter a Name and Description
Select the file and select Open
Select Save
![TX Add Attachments Exsiting Ticket.mp4 [video-to-gif output image]](https://downloads.intercomcdn.com/i/o/cea6fgzx/2338660162/de41e3892fdad628f51dc636e721/ezgif-4955a01313de5717.gif?expires=1778871600&signature=fd7c4f8253233b17414c79f3fee41c61b4020321128a0becefcf01c79caaab50&req=diMkHs94nYBZW%2FMW1HO4zSeqbGMlhDAI5Qs9eXy8TSREqmKyzPf%2Fg5q0OnBO%0AoeOTGhcd2qfE8%2FLQ8ZI%3D%0A)
❗ Important:
Files display as Ready to Upload before they can be saved
Invalid file types or sizes will show an error and cannot be saved
Attachment fields have character limits (Name and filename: 255 characters; Description: 1000 characters)
View Attachments
Open Ticket Details
Select View → Attachments
Select the file name to download and view
Edit Attachments
Open Ticket Details
Select View → Attachments
Select the attachment
Select Edit
Update the Name and/or Description
Select Save
The number shown next to “Attached files” is system-generated and does not impact your ticket or attachments.
Need Help Adding an Attachment?
For assistance, contact Texas811 by dialing 8-1-1 or 800-344-8377.
Alternatively, email your attachment to maps@texas811.org.
Subject line: ADD ATTACHMENT
Include the following in your email:
Company name
Name and phone number
Ticket number
Our team will promptly assist you with adding the attachment.
⚠️ Warning:
If a ticket number is not provided, you will receive a no-reply email asking you to resend your attachment with the ticket number.
Best Practices
Use attachments to supplement ticket instructions, not replace them.
Always include clear and accurate driving directions
Ensure images clearly show the marked work area
Need Help?
If you need assistance or have any questions, contact Texas811 support at:
📞 800-344-8377