What Does “Rejected” Mean?
If a ticket is marked Rejected, it has been returned to you for correction and will not be processed until it is updated and resubmitted. It will remain on your Ticket Drafts page until you take action.
Rejection Status Types
If your ticket is rejected, it will display one of the following statuses on the Ticket Drafts page:
Not Enough Information
Incorrect Information
Duplication
Each status includes a message explaining what needs to be corrected before the ticket can be resubmitted.
Review the Rejection Message
On the Ticket Drafts page, Rejected tickets display a message explaining what needs to be corrected.
❗ Important:
Review the rejection message carefully before resubmitting. If you are unsure what needs to be corrected, contact Texas811 for assistance.
Correct and Resubmit the Ticket
Update the required information.
Review the ticket for accuracy.
Select Submit.
✅ What Happens Next:
After resubmitting, the ticket will move to Center Review for processing.
Need Help Navigating Draft Tickets?
See: How to Use the Ticket Drafts Page, which includes a guided walkthrough video.
Need Help?
If you experience any issues or have questions, contact the Texas811 support at:
📞 888-776-6077