Learn how to access Positive Response details in the Texas811 Portal. This guide walks you through where to find them and how to use the Portal’s tools to check the status of your locate requests quickly and accurately.
Where to Check Responses
Positive Responses are easily accessible within the Texas811 Portal. You can check them by:
Logging into the Portal
Navigating to either the:
My Tickets or Ticket Search dashboard
Quick Ticket Search
Steps to View Responses
From the My Tickets or Ticket Search dashboard:
Find the ticket you submitted.
Click to highlight the ticket (it will turn dark gray).
Click the View dropdown from the top-left menu.
Select View Responses to open the Positive Response panel.
From the Quick Ticket Search:
Open the ticket you submitted.
Click the View dropdown from the top-left menu.
Select View Responses to open the Positive Response panel.
Each utility member’s response will be displayed in this panel.
💡Pro Tip:
If you don’t see a response for one or more utilities, check back after a short time or consider submitting a Verification No-Response ticket.
🧠Learn More:
Want to dig deeper into Positive Responses? Explore these related help articles:
Need Help?
If you have questions or need assistance, the Texas811 support team is happy to guide you through the Portal, ticket responses, or any Positive Response questions.
📞 888-776-6077