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What should I do if my package tracking shows it is being returned to the sender?

Updated over a week ago

What Should I Do If My Package Tracking Shows It Is Being Returned to the Sender?

It can be frustrating to see your package status update as "being returned to the sender," especially when you’re eagerly awaiting its arrival. However, there are steps you can take to resolve the situation quickly and potentially prevent the return altogether. This article outlines actionable steps to address this issue and ensure you receive your package as soon as possible.


Resolving a "Being Returned to Sender" Shipment

If your package tracking indicates that the shipment is being returned to the sender but has not yet been returned, you have an opportunity to intervene and complete the delivery.

Steps to Prevent the Return:

  1. Access the Tracking Page - Open the tracking link provided by the shipping carrier (e.g., UPS).

  2. Change Delivery Options - Look for an option such as "Change my delivery" or a similar feature on the tracking page.

  3. Select an Alternative Option - Reschedule the delivery, or choose an alternative delivery location, such as: - A nearby pickup point - A neighbor's address

  4. Contact the Carrier Directly - If online changes aren’t possible, contact the shipping carrier directly to arrange a new delivery.

Quick Action Is Key

Acting promptly can help avoid the parcel being fully returned or incurring additional charges for redelivery.


Why Does This Happen?

Packages may be marked as "being returned to the sender" due to issues such as:

  • Incorrect or incomplete shipping address

  • Failed delivery attempts

  • Refusal to accept the package at the delivery address

  • Unexpected issues with customs clearance (for international shipments)

It’s essential to monitor your shipment’s status and take immediate action if any issues are identified.


Benefits of Using Tracking Tools Effectively

  • Real-time Updates: Stay informed about your package’s status and avoid surprises.

  • Proactive Problem-Solving: Quickly identify and resolve delays or misdeliveries.

  • Flexibility: Adjust delivery preferences if your schedule or location changes.


By following these steps and understanding potential causes, you can minimize disruptions to your delivery and increase the chances of receiving your shipment on time.

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