The Branded Mobile App is part of the Digital Storefront Premium Suite. For more information on the suite, select the button below:
Check Your Branded Mobile App Status
Check Your Branded Mobile App Status in Apple
To find out more about the Branded Mobile App setup within Apple, refer to our article on .
To help you monitor the status of your app submission and anticipate its release on the App Store, please follow these steps:
Access App Store Connect
Navigate to App Store Connect and sign in with your Apple Developer credentials.
Check Your App's Status
Navigate to Apps
Once logged in to App Store Connect, locate the Apps section on the main dashboard in the top bar. This is where all your apps are listed.
If you don’t see your app, make sure you're signed in with the correct Apple Developer account and have the necessary permissions to access it.
Select Your App
Select your app to open its detailed page. This will provide access to various sections along the left side, including App Information, App Review, History, and Pricing and Availability.
View the App Store Version Details
Within your app’s page, navigate to the App Review tab. This section shows the version history and the current state of your app submission.
Locate the Current Submission Status
On the App Store Versions page, check the Status Badge next to the app version. On the App Store Versions page, check the Status Badge next to the app version.
The status badge will indicate the current stage of your app, such as
Prepare for Submission: App details are being finalized but haven’t been submitted yet.
Waiting for Review: The app is in Apple's review queue.
In Review: The app is actively being reviewed by Apple.
Pending Developer Release: Approved but awaiting confirmation for release.
Ready for Distribution: The app is live on the App Store.
Rejected: The app has been rejected, and feedback is available.
Processing for App Store: The app is being prepared for public release.
Monitor Review Timelines
Apple aims to review initial submissions within approximately 72 hours.
If your app remains in the same status beyond this period, further action may be required.
Set Up Notifications
Enable email notifications in your App Store Connect account settings to receive updates on status changes.
Alternatively, use the App Store Connect app on your iPhone or iPad to monitor statuses and receive push notifications.
Address Potential Issues
If your app status is Rejected, review the feedback, make necessary adjustments, and resubmit.
For statuses like Missing Compliance or Invalid Binary, follow the provided instructions in App Store Connect.
Contact Care if Needed
If your app remains in a specific status for an extended period or you encounter issues, contact Customer Care for assistance.
Check Your Branded Mobile App Status in Google
To find out more about the Branded Mobile App setup within Google, refer to our article on Troubleshoot Your Google Account for the Branded Mobile App.
To help you monitor the status of your app submission and anticipate its release in the Google Play Developer Console, please follow these steps:
Log In to Google Play Developer Console
Visit the Google Play Developer Console and sign in.
Ensure you’re logged in with the correct account that has access to the developer project.
Go to Your App's Dashboard
Once logged in, locate the Dashboard on the left-hand menu. This is your hub for managing all apps linked to your account.
If you don’t see your app listed, confirm that you’re in the correct developer account and have the necessary permissions.
Please also confirm that you don’t have any compliance banners, for example, a blue banner asking you to Finish setting up your developer account.
Select Your App
From the list of apps, select the name of the app you want to check. This will open the app-specific dashboard, which displays key metrics and options for app management.
Navigate to the Test and Release section
In the left-hand menu for your app, find and select Test and Release. You manage your app’s testing tracks and production releases in this section.
Navigate to Releases Overview
Under Test and Release, select Releases Overview. This page provides a detailed summary of your app’s release process.
Check the Current Status of Your Submission
On the Releases Overview page, you’ll see the release tracks (e.g., Production, Open Testing, Closed Testing, Internal Testing).
Look for your app's current release track and examine the status. Common statuses include:
Draft: Not yet published.
Internal Testing: Available only via a private URL.
Pre-registration: Users can pre-register before launch.
Production: Live on Google Play.
Unpublished: Available only to existing users
Removed by Google: Requires a policy-compliant update.
Suspended by Google: Must submit an appeal for reinstatement.
Contact Care if Necessary
If your app remains in a specific status for an extended period or you encounter issues, contact Customer Care for assistance.
Check Your Branded Mobile App Status in Toast Web
Follow the steps below to check your Branded Mobile App status in Toast Web.
Log into Toast Web and navigate to Takeout & Delivery > Branding & Customization > Branded Mobile App.
View the banner at the top of the page for the latest update from the release cycle.
Additional Resources for Branded Mobile App
This article and its content are provided for informational purposes only and are not intended as legal, tax, or professional advice. You are responsible for ensuring compliance with applicable laws and regulations. Consult an attorney or relevant professional advisor for guidance specific to your circumstances.