Question
How do I troubleshoot my IBase media player that shows an offline status?
Answer
If your IBase media player shows a red checkbox in the Navori/Engage platform, it means the device is offline. Follow these steps to get your content back on screen.
Check the link light by locating the Ethernet port on the IBase.
If you do not see a flickering light, reseat the cable. Unplug and firmly replug the Ethernet cable at both the player and the network switch.
Lastly, if there is still no light after reseating, try using a new Ethernet cable.
If the link light is on but the player remains offline, please reach out to Delphi Technical Support for further assistance.