This feature is only available with the following products:
Having an issue with General Play? Using the Check-in History & General Play logs can help you resolve your issues when managing a player's General Play Check-in. In this article we will discuss the following scenarios and their resolutions:
Deleted General Play Score While In-Progress
Score Intent Failed
Score Posting Failed
The first thing you will want to do is access the Check-in History and General Play logs. Go to Customer Center > Master Roster > Check-In History & General Play. Here you can find specific check-ins, by using any of the available filters (as shown below) and click "Go".
Deleted General Play Score While In-Progress:
In the event that a player exited their general play and deleted it, those scores will be maintained in the General Play Logs. If the player accidentally deleted the general play and has not taken any additional actions, the manager has the ability to move the General Play back to in-progress.
After you have found the occurrence that was deleted but needs to be moved back to in-progress, click the "Action" menu and press "Post Check in", (as shown below).
After the manager has set the general play round back to in-progress, by taking these actions, the player can then refresh the app and continue the general play round and/or post the score.
Score Intent Failed:
General Play score intent may fail due to various issues. If any issue occurs during the process, the General Play status turns to “Score intent failed” and the golfer is notified in the Club App of the message returned by the WHS.
If a General Play with the “Score intent failed” status occurs on the Club App and the check in can not be processed by the golfer, the manager has the ability to post the check in, to WHS.
After you have found the occurrence that the score intent failed, click the "Action" menu and press "Post check in", (as shown below).
The player can now refresh the app and continue the general play round and/or post the score.
Score Posting Failed:
General Play score posting to WHS may fail due to various issues. If any issue occurs during the posting process, the General Play status turns to “Score posting failed” and the golfer is notified in the mobile application of the message returned by WHS.
If a General Play with the “Score posting failed” status occurs on the Club App and can not be processed by the golfer, the manager has the ability to post the scores to WHS.
After you have found the occurrence that the scores were not posted successfully, click the "Action" menu and press "Post Score", (as shown below).
