This article explains how to send shipping notification emails to your customers Via Shopify.
How does the customer receive the shipping email via Shopify?
If you are in the starter plan, this is how your customer receives the shipping email.
When an order is shipped, Shopify automatically sends a shipping confirmation email to the customer. Moreover, when an order is in "Out for Delivery" or "Delivered" status, Track123 also sends fulfillment events to Shopify, triggering Shopify to send "Out for Delivery" emails and "Delivered" emails.
You can preview the email in Shopify > Settings > Notifications > Shipping
How to send fulfillment events to Shopify?
Steps
Head to Track123 > Setting > enable the feature Send shipping tracking events to Shopify
Click the Delivery Notifications to be sure Delivery Notifications are turned on.
FAQ:
1. How to change the tracking link in the shipping notification emails to redirect my customers to my tracking page?
Please click this link How to add Track123 tracking page link to the shipping notification emails and follow the steps in the article to change the link. If you need any further help, please feel free to contact us.
2. How to check if Track123 successfully updates Shopify's shipment status?
You can check it on the Shopify orders page. A badge will be added to the order when Track123 successfully updates Shopify's shipment status.
3. How to check if Shopify sends shipping notification emails to my customers successfully？
You can check it in the Timeline of order.
