How does my customer get a tracking number?
Your customers will receive the shipping confirmation emails after you fulfill the order, which contain the tracking numbers.
You can preview the email in Shopify > Settings > Notifications > Shipping
Does track123 send emails to my customers?
Track123 also has an email system, you can check the email system in Track123 > Settings.
However, please note that Track123 won't send any email to your customer unless you enable the email on Track123.
How to redirect customers to my tracking page instead of the carrier's website when they click the tracking link?
Please follow this article to change the tracking page link.
Why does the tracking link redirect my customer to the 17track/track718 link?
The reason that your tracking link is from 17track/track718 is that the fulfillment platform you use has access to edit the tracking URL. They changed and replaced our link. Let me explain the entire process:
Within two to three seconds of the tracking number being uploaded, Track123 updates the tracking link to your store's tracking page. However, you've also granted MabangErp3 or another app permission to modify the tracking link. It's possible that some update triggered them to change the link and send a shipping update email.
You can check this in the timeline of the orders.
Given that I'm a third-party app, we don't have the access to interfere with the fulfillment platform actions. I recommend reaching out to the fulfillment platform for help and considering whether to disable their access to modify links.
Can I turn off the shipping confirmation email?
If you are in the basic Shopify plan, Shopify does not allow you to turn off the Shipping Confirmation email, but it does allow you to turn off the Out for Delivery and Delivered emails.
you can turn off them in Shopify > Settings > Notifications > Shipping
