Email Communications
TryNow triggers 6 emails at every major milestone of the shopper journey that educate the shopper on the experience and provide information on what action to take.
Order Confirmation
Subject: Congrats! Your [brand name] trial is confirmed
Order Delivered / Trial Begins
Subject: Your [brand name] trial begins today
Trial is Ending
Subject: Your [brand name] trial has ended — it's time to decide!
Return Initiated
Subject: Return Initiated
Trial Receipt
Subject: Your [brand name] trial receipt
Post-Purchase Survey
Subject: How was your [brand name] trial experience?
SMS
In order to provide the most customer-centric experience, TryNow also sends SMS to customers. Any replies go directly to our Customer Support team, who handles any inquiries throughout the trial process so that your Support team receives fewer trial-related inquiries. Shoppers often share an abundance of feedback over SMS, which appears automatically in your Shopper Insights dashboard.
Trial Begins
Trial Is Ending Reminder
Post-Purchase Feedback
