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All CollectionsManaging a TryNow ProgramShopper Experience & Communications
What kind of communications does TryNow send to the shopper?
What kind of communications does TryNow send to the shopper?
Updated over a month ago

Email Communications

TryNow triggers 6 emails at every major milestone of the shopper journey that educate the shopper on the experience and provide information on what action to take.

Order Confirmation

Subject: Congrats! Your [brand name] trial is confirmed

Order Delivered / Trial Begins

Subject: Your [brand name] trial begins today

Trial is Ending

Subject: Your [brand name] trial has ended — it's time to decide!

Return Initiated

Subject: Return Initiated

Trial Receipt

Subject: Your [brand name] trial receipt

Post-Purchase Survey

Subject: How was your [brand name] trial experience?

SMS

In order to provide the most customer-centric experience, TryNow also sends SMS to customers. Any replies go directly to our Customer Support team, who handles any inquiries throughout the trial process so that your Support team receives fewer trial-related inquiries. Shoppers often share an abundance of feedback over SMS, which appears automatically in your Shopper Insights dashboard.

Trial Begins

Trial Is Ending Reminder

Post-Purchase Feedback

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