The first step to start a business relationship with a cleaner is to accept their bid. A bid is a proposal of the amount a cleaner charges to work on your property. The amount set on a bid will be set as the default payment amount for that cleaner.

You don't need to have anything but a property set up on your account to open a search for cleaners, but there are a few requirements that must be met before you're able to accept bids from your search. If you have already added a payment method to your account, and a calendar to your property, you can skip to the next section.

We require a payment method to make sure you are serious about your search for a cleaner. You will not be charged for opening a search for cleaners, chatting with cleaners, or accepting bids, and payments for services rendered only start processing when a cleaner completes a cleaning project. It's not possible to accept bids without adding a payment method to your account.

It is not possible to accept bids without syncing a calendar on the property you're accepting bids for. This requirement cannot be lifted, but you should be able to sync with any platform that can export your booking calendar as an iCalendar. Syncing via API integration also counts as adding a calendar to your property.

This is optional, but you can also chat with cleaners to negotiate or discuss details before accepting their bid.

To make sure you are following rules and guidelines when addressing a potential cleaner, check the following guide regarding our off-platform policy:

On the website, go to Cleaner Search, where you will see a list of your open searches. A button with the number of bids you have received will show on the search card. Click on it to see a list of the bids you received on that offer.

Click on a bid to view its page, where you will see more details about the cleaner and their bid, such as the cleaner's bid amount, their bio, and a few reviews. There will also be a button to "Accept Bid and Add to My Team", like so:

(Depending on your screen size, the button to accept the bid might show below the bid details and not to the side like in the screenshot above.)

In case you still need to add a payment method and a calendar, the following notice will open. Click the buttons to add the required information from there:

As soon as you have entered all of the information, you will see this screen confirming that the cleaner was successfully added to your team:

If you have more bids for this property, you will be prompted to add more cleaners to your team by accepting their bids right after. You can click on "Add all cleaners" to accept all bids, or select the ones you'd like to add on this screen:

If you'd like to add more cleaners, make sure to switch the button to "yes" for all the cleaners you'd like to add:

Once you click "Next", you will be prompted to select which properties to add these cleaners to. You can click on the field that shows the name of your property to select more properties. You can add these cleaners to as many properties as you wish. Make sure to add them to all properties you'd like them to receive projects from (you can add and remove cleaners from properties at any time). Once you're ready, click "next".

When you add several cleaners to a property or a new cleaner to a property that already has other cleaners enabled, the next screen will prompt you to select a role for each cleaner.

🧹 Primary Cleaners will be notified of your projects first. We recommend you designate only one cleaner as primary. If you have more than one cleaner set as primary, all of them will see a project, but only the first one to accept it will be assigned to it.

🧽 Backup Cleaners will only be notified of your projects if the primary cleaner rejects them (or if no primary cleaner exists for that property).

The following article offers a more in-depth look at cleaner roles:

And that's it! The cleaner will be added to your team and properties as you've selected them. From now on, they will be able to see and accept projects from your schedule.

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