Welcome to the ADA Assist Implementation Employer Hub! Implementing ADA Assist is simple and designed to get you up and running quickly. Below you'll find the key phases for a successful launch along with ample supporting resources.
Implementation Phase 1: Kick-off | Complete the Setup Survey to share important company information and preferences that are needed to configure your ADA Assist solution. Share the ADA Assist allow/safe listing link with your IT team to ensure proper access.
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Implementation Phase 2: Orientation Demo | Within a few weeks of go-live, we will schedule a Site Demo to orient your team with the ADA Assist solution and share both the employee and admin experiences. This deck will guide our orientation demo call and help establish a solid foundation for the ADA Assist solution, including the key features and capabilities it offers. ADA Assist l Orientation Deck.pptx
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Implementation Phase 3: Site Access | On your requested Go-Live date, the designated Super Admin will receive a registration email from ADAAssistSupport@unum.com. Please follow the guidance provided in the following How-To Guide to learn how to create your admin account
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Implementation Phase 4: Internal Launch | Leverage our templated marketing and communication materials to design the best strategy for announcing ADA Assist based on your unique organizational needs. Feel free to customize the communication materials and use our Employee Flyer located in our Communication Kit to deliver your preferred messaging to employees.
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Learn more about ADA Assist
Learn more about ADA Assist
Unum ADA Assist helps employers manage ADA accommodation requests through a simple and intuitive digital tool with easy employee self-service, reporting for HR, and built-in decision support. Unum ADA Assist is designed to support informed employer decision-making that is consistent across the workforce.
The employee and admin experiences are designed to help you and your employees navigate and understand ADA process. Expand the tabs below to learn more about the different experiences.
Admin Experience
Admin Experience
When you first log into ADA Assist you will immediately see the Dashboard, which will visualize the statuses of requests and any open actions once you begin using ADA Assist at your organization. From there, the left side Menu Panel will be your navigation guide. Review the help articles below to learn more about the key features.
Employee Experience
Employee Experience
We have the following help articles to guide employees through the ADA Accommodation request process.
Support for Admins
Support for Admins
ADA Assist's customer support team is here to assist you and your Admin team with navigation and site questions. Our customer support team is not an employee facing resource, and your ADA Assist solution will direct employees to reach out internally for assistance.
The help center and in-app support are designed to provide navigation resources and comprehensive admin assistance. Expand the tabs below to learn more about our support options.
Help Center
Help Center
The ADA Assist Help Center has multiple collections of articles to answer our users’ most common questions and requests. We encourage you to bookmark and explore for self-service, step-by-step how-to guides for key actions in ADA Assist.
In-App Support
In-App Support
Leverage our in-app messenger to get in touch with our support team. While we often respond same day, we aim to get back to you within one business day, Monday - Friday. Please note that this is not live chat.
Post Implementation
Post Implementation
As you transition into the post-implementation phase, the ADA Assists Support team is committed to your long-term success and is here to support your admins.
Here is what you can expect moving forward after you go-live with your ADA Assist Solution.
Newsletters
Newsletters
The ADA Assist newsletter keeps you informed on the latest enhancements, practical tips, and success stories from across the ADA Assist community. Each issue is designed to help you get the most out of the platform and stay ahead in delivering accessible, compliant digital experiences.
Continued Customer Support
Continued Customer Support
Our support team remains available to assist with any questions, troubleshooting, or guidance you may need through our collective inbox ADAAssistSupport@unum.com.
Annual CSAT Check-ins
Annual CSAT Check-ins
These annual CSAT surveys gives you a simple way to share feedback on how things are going and where we can improve. It helps us understand what’s working well for your team and where we can better support you—so we can keep delivering a solution that meets your needs year after year.
Have any ADA Assist feedback to share? Please reach out to the Customer Success Team ADAAssistSupport@unum.com.