1. How can I use the personalized messages Twain generates inside Lemlist?
To ensure Twain’s content syncs correctly with Lemlist:
Create a new campaign in Lemlist.
Define your email sequence (e.g., 3 emails per sequence).
Add initial placeholder content to each step (Lemlist requires this to launch).
Export enriched leads from Twain to Lemlist.
Check the lead email content in Lemlist after exporting.
⚠️ Note: If the same leads already exist in Lemlist, they may not update with Twain’s content. To fix this, delete the existing leads in Lemlist and re-upload the enriched ones.
2. Why do I see so many blank lines or <br> tags in the preview?
This usually happens if the wrong channel was selected during export.
If you choose Email but actually intend to use the messages for LinkedIn, Lemlist will add extra newlines and formatting.
✅ Solution:
Delete the affected leads in Lemlist.
Download the CSV directly from Twain’s UI.
Re-import the CSV into Lemlist.
Select the correct channel (Email or LinkedIn) during setup.
3. After re-importing leads via CSV, why are my dynamic steps missing?
This can happen if:
Leads were not fully deleted before re-importing.
Column mapping was not set up correctly during CSV upload.
✅ Solution:
Make sure you delete all leads in Lemlist before re-importing.
When importing the CSV, carefully map the columns to Lemlist’s fields.
Scroll to the end of the preview step in Lemlist to confirm the mappings.
If needed, adjust the field names manually in the setup — this usually resolves missing dynamic steps.
4. I deleted my leads but kept the campaign — is that okay?
Yes, you can leave the campaign. Just make sure all leads are deleted before re-importing enriched ones from Twain. This ensures the correct personalized content syncs with your campaign.