My payment is not going through. What should I do?
Try a different card, check with your bank that international payments are not blocked, and make sure your billing address matches the card on file. If it still fails, contact us and we will help.
Common reasons payments fail
Card declined by your bank
Your bank may be blocking the payment as a security measure, especially for international transactions. Call your bank and let them know you are making a legitimate purchase with V1CE.
Incorrect billing details
Make sure the name, address, and card details match what your bank has on file. Even a small mismatch can cause a decline.
Expired card
Check your card's expiry date. If it has expired, use a different card.
Product or plan no longer available
If you see a message saying "product no longer available," the plan or offer you are trying to purchase may have changed. Contact us and we will point you to the correct option.
How to update your payment method
Log in at app.v1ce.co
Go to Settings > Manage Subscriptions > Billing
Click Update Payment Method
Enter your new card details
Save
I was charged on the wrong card
We are unable to switch the card used for an existing payment. If you need to use a different card going forward, update your payment method in your billing settings.
I missed a subscription payment
If your subscription payment failed, your account may have limited features until the payment is resolved. Update your card in billing settings and the payment will retry automatically.
Tips
• We use Stripe for payment processing — it is secure and widely accepted • Visa, Mastercard, and most major cards are accepted • If you are paying from outside the UK, make sure international payments are enabled on your card
Still need help? Start a chat with our team and we'll sort it out.