I received the wrong product. What should I do?
Contact us immediately with your order number and details of what you received versus what you ordered. We will reprint and reship the correct product at no extra cost.
What to include when you contact us
• Your order number • What you expected to receive (card type, colour, design) • What you actually received • A photo of the card you received (helpful for our team)
Common issues
Wrong card material
If you ordered a metal card and received PVC (or vice versa), we will send the correct one right away.
Wrong design
If the printed design does not match the mockup you approved, we will reprint it.
Wrong quantity
If you received fewer cards than you ordered, let us know and we will ship the missing ones.
Cards mixed up in a team order
If team members received each other's cards, contact us with the details and we will sort it out.
How long does the replacement take?
Once we confirm the issue, we will prioritise your replacement. Expect 1 to 3 business days for production, plus shipping time.
Still need help? Start a chat with our team and we'll sort it out.