The design portal is not working
Try clearing your browser cache or using a different browser (Chrome works best). If the portal still shows a white screen or error, send us your design files directly and we will upload them for you.
Quick fixes
Clear your browser cache and cookies, then reload the page
Try a different browser — Chrome or Firefox work best
Disable browser extensions — ad blockers can sometimes interfere
Try an incognito or private window
Check your internet connection
I still cannot access the design portal
If none of the above fixes work:
Contact us through live chat or email
Attach your design files (logo, images, instructions)
Include your order number
Our team will upload the designs on your behalf
I was not asked to upload a design after ordering
After placing your order, you should be redirected to the design portal. If that did not happen:
• Check your email for a design portal link (including Spam and Junk folders) • Go directly to v1ce.co/dashboard/orders and find your order • Click on the order to access the design upload
The portal says my order only has a limited number of units
If you ordered a bundle but the portal shows fewer cards, contact us with your order number. We will make sure all cards are included in your design brief.
Still need help? Start a chat with our team and we'll sort it out.