My card link shows a 404 error or page not found
This usually means your profile is not published or your link name was changed. Go to your dashboard, check that your profile is published, and verify the link name in your Smart Link settings.
> Other ways people ask this: "Why does my card show an error?" • "My V1CE link doesn't work" • "I get a 500 error when scanning my card"
How to fix it
Log in at app.v1ce.co
Go to your profile
Make sure it is published. Click Publish or Go live if it is not
Go to your Smart Link settings and check the link name
Test the link in a browser
Common causes
Profile not published
If your profile is in draft mode, anyone visiting your link sees an error. Click Publish or Go live to make it visible.
Link name was changed
If you recently changed your link name (the part after link.v1ce.co/), the old URL no longer works. Anyone who saved the old link will see an error. Share the updated link.
Card not linked to a profile
If your Smart Card was reset or never linked to a profile, the link will not work. Go to Devices in your dashboard and check that a profile is assigned.
An action or link element has no destination
If you added a button or link to your profile but did not assign a URL, it can cause an error. Go to your profile, check each element, and make sure every link and button has a destination.
Temporary delay
After making changes, it can take a few minutes for the link to update. Wait 5 minutes and try again.
Tips
• After making any link changes, test your card by tapping it or scanning the QR code • If you share your link on printed materials, avoid changing the link name • Bookmark your dashboard so you can quickly check and fix issues
Still need help? Start a chat with our team and we'll sort it out.