My team member did not receive their V1CE invite email

If you added a team member in V1CE and they never received the welcome or invite email, the email has almost always been blocked or filtered before it reached their inbox. In most cases you can resolve it by resending the invite, checking the email address, and asking the recipient to whitelist V1CE. If the email still does not arrive, V1CE support can trigger the welcome email manually.

This article is for V1CE ClientCapture OS admins (and customers on legacy V1CE Plus, Pro, or Teams software) who manage other users on their V1CE account.

The most common reason a team member did not receive the V1CE invite email is a typo in the email address. Open your Team section in the V1CE dashboard, find the pending invite, and confirm the address spelling is exact. If it is wrong, remove the invite and re-add the member with the correct email.

If the address is correct, ask the team member to check their spam, junk, and promotions folders for an email from V1CE. Corporate spam filters often divert first-time senders to these folders.

If the email is not in spam, resend the invite directly from the dashboard.

If the team member is on a corporate inbox, their IT team may be blocking V1CE emails at the server level before they ever reach the user. Ask them to whitelist the v1ce.co domain with their IT team, then resend the invite.

On the legacy V1CE Plus, Pro, or Teams software, the Team section is labelled differently but the steps are the same: find the pending team member, resend the invite, and confirm the email address spelling.

If the invite still does not arrive after a resend, contact V1CE support with the team member's full email address. V1CE can trigger the welcome email manually from the back-end and set a password for the team member so they can log in straight away.

Still need help? Start a chat with our team and we'll sort it out.

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