If a former employee at your company owned a V1CE card and you need to take over the account, contact V1CE support. V1CE will tell you what proof of ownership they need based on your situation, then update the account email from the back-end so the new owner can log in, reset the password, and continue using the card.
This article is for companies that own V1CE cards that were set up by an employee who has since left. It covers the case where the account is on the former employee's email and you no longer have access to that inbox.
What V1CE needs to take over the account
To take over a V1CE account from a former employee, V1CE needs to verify that the company owns the card before changing the email. V1CE support will tell you what proof of ownership they need based on your situation, typically the QR code on the back of the card, the email currently on the account, and some confirmation you have authority to take it over (a company email, an invoice, or similar). Send V1CE support a message describing the situation and the new owner's email address, and the team will confirm what to send.
How V1CE updates the account email
Once V1CE has verified ownership, V1CE updates the email address on the account from the back-end. This uses the same mechanism described in the How to change the email address on my V1CE account article, but V1CE handles the change for you because you do not have access to the former employee's inbox.
How the new owner logs in for the first time
After V1CE has updated the email, the new owner can take over the account in three steps:
Go to app.v1ce.co and click Forgot password.
Enter the new email address.
Open the reset link from the inbox and set a new password.
The card itself does not need to be re-encoded. The same V1CE card will continue working with the same V1CE page, now owned by the new user.
If the V1CE page needs to be updated for the new owner
Once the new owner is logged in, they can edit the V1CE page directly from the dashboard, change the name, photo, contact details, and links. The NFC tap and QR code on the card will continue to open the updated page.
If you are on legacy V1CE Plus, Pro, or Teams software
On the legacy V1CE Plus, Pro, or Teams software, the takeover process is the same: contact V1CE support, send what the team asks for, and V1CE will update the account email for you.
If the card was on a Teams account with multiple seats
If the card was part of a Teams account with multiple seats, the company admin can usually reassign the card to a new team member without involving V1CE. If the former employee was the admin, contact V1CE support so V1CE can transfer admin rights to a new user on the company domain.
Still need help? Start a chat with our team and we'll sort it out.