If your phone shows a security warning when you tap a V1CE card (for example "This site is not secure", an SSL error, or a certificate warning), the most common cause is the network you are on rather than the card itself. Try a different network, check the date and time on the phone, try a different phone, and if the warning still appears, contact V1CE support.
This article is for any V1CE customer (or visitor to a V1CE card) whose phone shows a security or certificate warning instead of loading the V1CE page.
Try a different network (mobile data instead of WiFi)
If you are seeing a security warning on a corporate or public WiFi network, switch to mobile data and tap the card again. Corporate and public WiFi networks often inspect HTTPS traffic, which can make a perfectly valid V1CE page look like an insecure connection to your phone. If the warning goes away on mobile data, the cause is the WiFi network, not the V1CE card.
Check the date and time on your phone
If the date and time on your phone are wrong, every site you visit can show a certificate warning, including V1CE pages. Open your phone's settings, set the date and time to automatic, and tap the card again. If the warning goes away, the cause was the device clock.
Update the phone's operating system
If the phone is running an older operating system, some current security certificates may not be recognised and the phone will warn that the V1CE page is insecure. Update the phone to the latest OS version available, then tap the card again. This most often affects older iPhones and Android devices that have not been updated in some time.
Try a different phone
If a different phone on a different network loads the V1CE page with no warning, the issue is specific to the first phone (its network, its clock, or its OS), not the V1CE card. If every phone you try shows the warning, the issue is more likely a V1CE infrastructure one and V1CE will need to look at it.
If the warning still appears, contact V1CE support
If the security warning still appears after trying a different network, fixing the date and time, updating the OS, and trying a different phone, contact V1CE support with:
A photo or screenshot of the exact warning your phone is showing.
The V1CE link or page URL that triggered the warning.
The phone model and operating system version.
V1CE will check the certificate on your link and confirm whether it is a V1CE-side issue.
If you are on legacy V1CE Plus, Pro, or Teams software
On the legacy V1CE Plus, Pro, or Teams software, the troubleshooting is the same: try a different network, check the device clock, update the operating system, try another phone, and contact V1CE support if the warning still appears.
Still need help? Start a chat with our team and we'll sort it out.