What a chargeback is
A chargeback is when a buyer asks their card issuer to reverse a payment. The bank temporarily pulls the funds while it investigates, and the merchant (here, The Oblist) must respond with evidence.
What happens on your side
The related case is marked as disputed and the payout for that order is frozen until it's resolved — so nothing is paid out on contested funds.
Our team gathers the evidence (order, delivery proof, communications) and responds to the bank.
When the dispute closes, the case is updated and any hold is lifted accordingly.
How you can help
If we reach out about a dispute on one of your pieces, send us quickly:
proof the piece was made/shipped as described (photos, specs),
any tracking / delivery confirmation,
notes on any prior contact about the order.
Good evidence is what wins disputes.
Good to know
Disputes are uncommon and are not a judgement on you — they're a banking mechanism.
The best prevention is the everyday basics: accurate listings, dated proof of what you shipped, and prompt handling of any issue through After-sales before a collector feels they have to go to their bank.
Where to find it
If a dispute touches one of your orders, you'll be contacted by Customer Care; the related case and payout hold are reflected in After-sales and Payments.