This help guide explores the meaning of KPI value, scores, scoring methodology, and the impact of weighting on overall group scores.

Value refers to the actual result of a Key Performance Indicator (KPI). It represents the outcome or measurement derived from the KPI's assessment. In other words, the raw data.

A KPI Score is a numerical representation that measures progress or achievement toward a predefined performance indicator or target. It indicates how close the measured value is to the target, demonstrating the strength or success of the KPI value.

A KPI target is a predefined goal or objective set within an organization to measure performance against a specific metric.

If the target is set at a value X, anything equal to or above X receives a score of 100. To calculate the score, we compare the actual value against the target. For instance, if a KPI has a range of 1-5 with a target of 4 and the actual value is 3.3, the score is calculated as (3.3 / 4) * 100 = 82.5.

The group score is the average of all individual KPI scores within the group. For example, if there are three KPIs measured on a scale of 1-5 with a target of 4 and individual results of 3.3, 3.7, and 4, their respective scores are 82.5, 92.5, and 100. The group score would be the average of these scores, which is (82.5 + 92.5 + 100) / 3 = 92.

Weighting refers to assigning different importance or priority to individual KPIs within a group to calculate the overall group score.

For instance, using the same example from the previous section, assuming equal weighting for three KPIs, the group score would be (82.5 + 92.5 + 100) / 3 = 92.

If each KPI has different weightings (e.g., 50% for the first two and 0% for the third), the group score is calculated based on the weighted average. For example, (82.5 * 0.5 + 92.5 * 0.5 + 100 * 0) / (0.5 + 0.5 + 0) = 88. The system disregards the third KPI's score due to its 0% weighting.

If all KPIs have uneven weightings, 15%, 35%, and 50% respectively the score would be calculated as follows: Weighted Score = (First Score * Weighting) + (Second Score * Weighting) + (Third Score * Weighting), therefore = (82.5 * 0.15) + (92.5 * 0.35) + (100 * 0.50) = 94.75 (displayed in Vizibl as 95 as scores are rounded to the nearest integer).

The relationship overall score is the average score of all the KPI group scores and a representation of how the relationship is performing. The RAG ranges are pre-determined and the scores will have the following colour coding: