Volunteer World's Benefits

Platform Service
Resolution Support
Flex Option
Refund Guarantee

What happens if the program is cancelled by the volunteer organisation?

Unfortunately, there’s always a chance that the social project has to cancel a volunteer program prior to its start date. In this unfortunate event, Volunteer World offers a refund guarantee to provide double security.

  1. If you have already paid the deposit, you can either use the amount to cover the deposit for a different volunteer program (see Flex Option) or you will get a full refund.
  2. If you have already made the final payment to your volunteer organisation, it will be fully refunded as well.

    Please note, that Volunteer World is not able to refund any third party costs that are not included within the service portfolio of Volunteer World or the volunteer organisation. This means that costs for flight tickets, insurances, visa fees, etc. won't be subject to the refund guarantee.

What happens in case of medical emergencies on the part of volunteers?

Unfortunately, in case of medical emergencies you as a volunteer won't get your deposit back, but you can make use of our Flex Option instead. 

In any case we strongly advice all volunteers to get a travel insurance before their stay abroad. 

A travel insurance covers medical emergencies, emergency evacuations, trip cancellations, personal belongings and personal liabilities.  

More advantages on Volunteer World

To make sure that everything goes as smoothly as possible we offer additional services:

  1. Our Resolution Support helps you if you are in a situation you’re not happy with or have any problems.
  2. If you change your mind about the program you paid the deposit for and want to go to a different program instead, our Flex Option provides the option to use your paid deposit for the new program.

Please note: The refund guarantee is not applicable if the cancellation happens through the volunteer's own fault (e.g. violation against the Terms & Conditions, gross negligence, delayed submission of documents, delayed payments) or because the cancellation has been caused by force majeure. 

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