Volunteer World's Benefits

Platform Service
Support & Mediation
Flex Option
Refund Guarantee
Best Price Guarantee

What happens if the program is canceled by your volunteer organization?

Unfortunately, there’s always a chance that the social project has to cancel a volunteer program prior to its start date. In this unfortunate event, Volunteer World offers a refund guarantee to provide double security for the volunteer.

  1. If you have already paid the deposit, you can either use the amount to cover the deposit for a different volunteer program (see Flex Option) or you will get a full refund.
  2. If you have already made the final payment to your volunteer organization, it will be fully refunded as well.

    Please note, that Volunteer World is not able to refund any third party costs that are not included within the service portfolio of Volunteer World or the volunteer organization. This means that costs for flight tickets, insurances, visa fees, etc. won't be subject to the refund guarantee. 

What happens in case of medical emergencies on the part of volunteers?

Unfortunately, in case of medical emergencies, you as a volunteer won't get your deposit back, but you can make use of our Flex Option instead. 

In any case we strongly advise all volunteers to get a travel insurance before their stay abroad. 

A travel insurance covers medical emergencies, emergency evacuations, trip cancellations, personal belongings and personal liabilities.  

Please note: The refund guarantee is not applicable if the cancellation happens through the volunteer's own fault (e.g. violation against the Terms & Conditions, gross negligence, delayed submission of documents, delayed payments) or because the cancellation has been caused by force majeure. 

Why you should always apply through Volunteer World?

In addition to the Flex Option, Volunteer World offers you more free benefits and security layers:

Do you still have some open questions? Our live chat will be happy to answer them :)

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