Advice and answers from the Volunteer World Team

Volunteer World's Benefits

Platform Service
Resolution Support
Flex Option
Refund Guarantee

You’ve paid the deposit for your program but need or want to do to a different program instead? Don’t worry. When planning to volunteer abroad there’s always a chance that you’ll find yourself in an unexpected situation and need to switch programs. 

Such reasons may be:

  • Denied Visa application
  • Illness
  • Family reasons
  • etc.

If you find yourself in a difficult situation and feel like you need to cancel your program, we are here to help you. Visit our Resolution Support page to discover what the first steps are. Before using the Flex Option, please consult us and go through the steps of the resolution support. If you have done that, you can make use of the flex option as described below.

This is how it works

1) Before your volunteer program has started

As part of our Platform Service you can change your program for any reason before the program started. With Volunteer World, the deposit you’ve paid can also be used to partly or even completely cover the deposit of the new program.

  1. Let’s say you have reserved your spot (15% deposit) and the overall program fees are $1000.
  2. You want to change the program before it has started.
  3. The new program fees are at $1000 or more. The $150 deposit from your former reservation can be completely transferred. Thus, you won’t lose any money you have paid and only need to pay the additional cost in case the new program is more expensive.
  4. However, you can use your 'old' deposit only to pay for the 'new' deposit. It can't be used to cover the final payment. If the new program you choose is cheaper than the old one, we cannot disburse the difference.

2) After your volunteer program started

If you're already at the project site and need to switch to a different program, you can also use your 'old' deposit to cover the new one. But in this case the amount is proportional to the days you have already spent at your first program.

  1. Again, let's say you've paid a deposit of $150 and the program fees are $1000. You're going to stay there for 60 days.
  2. Now you're deciding to switch programs and have already spent 15 days at the project site (25 % of the time).
  3. That means you would be able to use $112,5 of your 'old' deposit for your 'new' one (Calculation: $150 minus 25%). We know it's getting a little tricky here, so don't hesitate to ask if you have any questions. ;)
  4. However, you can use your 'old' deposit only to pay for the 'new' deposit. It can't be used to cover the final payment. If the new program you choose is cheaper than the old one, we cannot disburse the difference.

Important note

Payments made directly to the volunteer organisation are not covered by the Flex Option. Therefore, we highly recommend to get an insurance that will cover these costs. We do not refund third-party-costs, for example bank transfer fees.

Furthermore, keep in mind that we can't refund expenses such as travel costs. We recommend to always get a travel insurance!

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