The Voly platform is built with 2 layers of access security – a password and a passphrase. However, the passphrase can be replaced with a unique single-use code generated by the Google Authenticator app.
Download the Google Authenticator from your mobile app store (Android or iPhone) - do not open the app at this point.
Navigate to ‘My Account’ on the Voly desktop platform by clicking on the two cogs icon on the top right of your screen.
Scroll down the page and click ‘Setup Authenticator App’ which will reveal a QR code.
Important: if you are already using the Voly mobile app and have logged in with your existing passphrase, please follow the below instructions:
Navigate to ‘My Account’ on the Voly desktop platform by clicking on the two cogs icon in the top right of your screen. Scroll down to ‘Mobile Device Voly App Access’. You should see the mobile device you have logged into the platform. Click the link to ‘revoke access without a security code’. Once you have done this, sign out of the mobile app.
Open the Google Authenticator app on your mobile device. On the setup screen, tap ‘Scan a QR Code’. Your phone camera will open.
Aim your phone camera at the QR code you revealed in Step 2 on the Voly desktop platform.
A 6-digit Verification Code will appear on your phone – enter this code into the Voly platform in the box provided and click on ‘Authenticate’. Please note, the 6-digit number refreshes every 30 seconds.
The next time you log in to either the Voly desktop platform or mobile app, you will enter your password as before – however, you will now be asked to enter the 6-digit verification code shown within the Google Authenticator app:
Here you will see your Voly username and the 6-digit verification code which refreshes every 30 seconds.
Still have questions?
Send us a message through the chat icon in the web app, email us or keep looking through our Help Centre for more information.