The Do Not Contact list (DNC) is a protected space for prospects you never want Waalaxy to contact again. Once a prospect is in this list, they are blocked from all campaigns until you explicitly restore them.
How to add a prospect to the DNC list
From any prospect list (multiple prospects)
Select one or more prospects.
In the bulk action bar, click Do not contact.
If any selected prospects are active in a campaign, a confirmation step lets you decide whether to remove them from it too.
Confirm.
From the side panel (one prospect at a time)
Open the prospect's side panel.
Click the three-dot menu and select Do not contact.
If the prospect is active in a campaign, confirm the action in the step that appears.
How to restore a prospect
From the DNC list (multiple prospects)
Go to your Do Not Contact list.
Select one or more prospects.
Click Restore in the bulk action bar.
Select the target list and confirm.
From the side panel
Open your Do Not Contact list and open the prospect's side panel.
Click Restore, select the target list, and confirm.
💡 Good to know
The Restore action only appears when you are viewing a prospect from inside the Do Not Contact list.
Good to know
Prospects in this list don't appear in All Prospects and can't be added to campaigns.
If you import a prospect who's already in the DNC list, they'll be treated as a duplicate and won't be moved.
The only way to import directly into this list is via CSV.
When a prospect enters the DNC list, their CRM sync stops automatically.