Need some help? 🚨
There are several reasons why your actions/campaign might not be moving...
⌛ You've reached your daily quotas
Daily quotas are reset on a rolling 24 hours period, you can check when they'll be reset by clicking on it from your queue section.
⏲️ You have reached the maximum number of LinkedIn quota invitations
Your actions appear with the form "Postponed", you have reached the maximum quota set by LinkedIn.
As a reminder, you can only send 200 "Invitations" actions per week.
🕑 You are outside of your working hours
Make sure your working hours are "currently active". It'll show a green button on top of your queue. If not, you will need to update your working hours from the Settings page!
💻 You don't have your LinkedIn tab open
Or your computer turned on
You need to have a LinkedIn tab open and your computer must be left on for actions to run. This allows us to send requests from your account with the same IP address without putting your account at risk.
However, you don't need to keep a Waalaxy tab open (but make sure to have the extension active) 😉
💻 You are not connected to the Cloud
The Cloud is enabled on your account, but I can see you haven't entered your LinkedIn credentials. This is necessary so that we can maintain the connection between Waalaxy and your account to send actions without interruption.
You can achieve this from 'Settings' > 'Cloud'. You might a 6-digit confirmation code that you'll have to enter in Waalaxy 😊.
🕐 You get the error "Next action in X hours"
In some cases, LinkedIn may return an error when trying to send an invitation from your account.
When this happens, and in order to keep the account as secure as possible, Waalaxy will suspend invitations for 12 hours. That's why you see "Next action in X hours" in the waiting line. This is not related to the daily quotas or activity hours.
Actions can be manually re-launched by the Support Team, via the chat!
🎈 You don't have any action queued
You can have prospects in your campaigns without having actions in your queue. This happens when your prospects are waiting for a condition (for instance, waiting for the acceptance of the connection request to go to the next step) or waiting for a delay (there is generally a delay of at least one day between actions if you have not modified this delay in the sequence).
When those conditions will be fulfilled, actions will be placed in the queue automatically.
However, if you want to continue to send actions when your queue is empty, you need to start a new campaign with new prospects or add more prospects into your current campaign.
❌ You don't have the subscription required
or your free trial has ended
If your actions are marked as "frozen", this means you need to upgrade. Check the difference between our subscriptions to choose the best one according to your needs!
🔄 An action might be stuck
If you're not in one of the situations described above, it's possible that an action might be stuck. This can happen sometimes, in this case, simply reload the extension as shown below and your actions should resume quickly.
🚩 Your campaign appears with a red dot
Depending on the status of your leads in your campaigns, your campaigns will let appear a small round of different colour with the following meaning:
Red circle : you no longer have any open leads in this campaign.
➙ The leads you have added in this campaign do not match with the chosen sequence.
Invitation : Sequences that start with this action are reserved for prospects who are not yet part of your network (Not connected status)
Message : This action is reserved for your 1st degree relations on LinkedIn (connected status)
Message request : This action allows you to contact prospects with whom you share a common Event or Group on LinkedIn, or who are "Open to Work". This is a fairly specific use case and you can find more details in this blog post
Leads who have already received a pending connection request (Status: Pending) are not actionable in a campaign until that invitation has been accepted.
Orange circle : you have leads in progress in this campaign but no action in the queue, so this means that the remaining leads in this campaign are waiting for a condition to move to the next step (for example a deadline or the lead accepting your connection request)
Green circle : you have actions queued for this campaign.
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If eventually, you don't find yourself in one of these situations, contact the client support saying you already checked this article! 🦹♂️