At some point while using Waalaxy, you may notice that your campaigns stop running or certain actions (invitations, messages, visits, etc.) are no longer sent.
This article presents the main possible reasons behind this blockage.
LinkedIn and Waalaxy’s quotas
Daily action quotas have been reached
Each day, Waalaxy sets a random maximum quota for each type of action (invitations, messages, visits, follow-ups) on your account.
If you have reached your daily action quota, all similar pending actions (where all actions are prioritized) will be postponed until the quota is reset the next day.
💡 If you reach your daily quota, all actions of the same type will be postponed until the quota resets the next day.
Example
You launched a profile visit campaign. Once all the daily visits are completed, the quota is exhausted.
In the queue, you will then see "0 left today" under the Visit quota.
Quota reset
Daily quotas are reset each day between midnight and 4 a.m. (local time).
To check the exact reset time:
Go to the Queue tab in your account.
Click on the reached quota (on the right side of the queue).
Weekly LinkedIn invitations quota has been reached (Postponed Status)
LinkedIn allows up to 200 invitations per week.
Once this limit is reached, Waalaxy automatically stops sending invitations and waits for LinkedIn to reset the weekly quota.
Meanwhile, other actions (messages, visits, follow-ups, emails) will continue to be sent.
In Waalaxy, all remaining invitations will then be displayed with the status "Postponed".
Monthly LinkedIn connexion note quota has been reached
➡️ With a Freemium account, you are limited to 5 notes per month, with a maximum of 200 characters.
Once this monthly quota is reached, you will no longer be able to send invitations with a note via Waalaxy.
How to continue sending invitations?
You have two options:
Subscribe to LinkedIn Premium, Sales Navigator, or Recruiter Lite to be able to send 200 invitations with a note.
Update your campaigns by removing the invitation note from all your campaigns.
💡 Good to know
If you choose the second option, we recommend updating your follow-up messages or adapting your sequence to this new limitation.
Campaign status
The status of your Waalaxy campaign is indicated by a coloured dot. Here’s what each colour means:
🔴 Red dot: No active prospect
This means that the campaign has no active prospect. Several possible reasons:
All prospects have completed the campaign, either by going through each step or by replying to a message (for example) from the campaign.
The prospects you tried to add are not eligible for the chosen sequence.
Examples:
Invitation: this action is reserved for non-connected prospects ("Not connected" status). You cannot send a second invitation to a prospect who is already part of your LinkedIn network.
Message: this action is reserved for 1st-degree connexions ("Connected" status). You cannot send a message to a non-connected prospect.
🟠 Orange dot: Prospects pending
Prospects are present in the campaign, but no action is currently in the queue. This means they are waiting for a condition to be met before moving on to the next step.
Example:
You sent an invitation to a prospect, but it hasn’t been accepted yet. In the campaign, this shows up as a pending condition ⬇️
🟢 Green dot: Actions being sent
Your campaign is active, and actions are currently in the queue 🚀.
Prospect status in the campaign
Prospects with the status "Paused"
Actions such as deleting items from the queue or quickly pausing/resuming a campaign can sometimes cause prospects to be paused.
To fix this issue:
Open your campaign.
Go to Details > Are paused.
Select all prospects.
Click "Play prospects".
Prospects with the status "Blocked"
A Waalaxy campaign can only contain up to 5,000 active prospects simultaneously.
If you add more than 5,000 prospects, the extra ones will appear with the status "Blocked". This means they will automatically be added to the campaign as soon as a slot becomes available.
➡️ In practice, as soon as a prospect completes the sequence or is removed from the campaign, a "Blocked" prospect will automatically take their place.
You are outside your working hours
When your actions are not being executed, it may be because you are outside your defined working hours. In this case, the status "Off" will appear in the Queue.
How does it work?
On Waalaxy, you can configure time slots during which your actions (invitations, messages, etc.) will be sent.
A green 🟢 button appears at the top of the screen when you are within your working hours.
Outside these time slots, no actions will be executed.
What to do?
To edit your working hours, go to Settings > Account activity.
You don’t have your LinkedIn tab open or your computer turned on
If you are using the Freemium version of Waalaxy, some conditions must be met for your actions to run properly:
You must have a LinkedIn tab open in your browser.
Your computer must be turned on.
💡 Good to know
You don’t need to keep Waalaxy open. Just make sure the Waalaxy extension is active.
You are not connected to the Cloud
The Cloud feature is enabled on your account, but you haven’t entered your LinkedIn credentials yet. This step is necessary for Waalaxy to maintain a stable connexion with your LinkedIn account and send your actions without interruption, even when your computer is turned off.
What to do?
Go to Settings > Cloud.
Enter your primary LinkedIn email address.
Enter your LinkedIn password.
You are working with multiple LinkedIn profiles
When using multiple LinkedIn accounts on the same Chrome session, some login data may remain cached. As a result, Waalaxy might connect to the wrong LinkedIn profile.
How to solve this issue?
Log out of the first LinkedIn account.
Log into the new LinkedIn account.
If Waalaxy continues connecting to the old account, uninstall and reinstall the Waalaxy extension from the Chrome Store.
💡 Best practices when managing multiple accounts
Open a separate Chrome session for each LinkedIn account.
Log in to LinkedIn and Waalaxy with the same Chrome profile.
To use Waalaxy with another LinkedIn account:
Open a new Chrome session.
Log in to the LinkedIn account you want to use.
Download the Waalaxy extension from the Chrome store.
Pin the extension, then open Waalaxy from it.
If none of these situations apply to you, please contact customer support and mention that you have already checked this article! 🦹♂️