Some pet sitters ask clients to pay any overdue invoices before booking more. If yours does, and you have an invoice past its due date, you'll see Pay your outstanding invoices to book when you go to book. Here's how to pay and carry on booking.
Pay and book
On Home, tap Book appointment. You can also tap Book at the top of the Appointments tab.
On Pay your outstanding invoices to book, check Amount due, the total you owe, and the invoices listed under it.
Tap Pay invoice on an invoice. The invoice opens.
Pay it the usual way. See How can I pay my pet sitter?
Pay any other invoices listed the same way. After each payment, the app checks again.
Once nothing is overdue, booking opens and you book as usual. See How do I book an appointment?
Good to know
Only invoices past their due date count. An invoice due today doesn't stop you booking.
Each invoice shows what's still owing, after any payments or credit.
A card payment can take a moment to go through. If an invoice still shows after you've paid, wait a moment and try again.
If you paid another way, like cash or a bank transfer, your pet sitter needs to record it before you can book. Message them. See How do I message my pet sitter?
If you think an invoice is wrong, message your pet sitter about it.
If you see "Please pay your overdue invoices before booking." when you send a booking, you have an overdue invoice to pay first. Pay it as above, then book again.
You don't need the app to do this: it works the same in a web browser. There, after you pay, go back to the booking page or click Book again.