When you navigate to Orders from the LH menu, you can see a list of every product and/or service you have ordered.
View Order icon
Clicking on the 
icon alongside each order displays all the information for the order ID opened.
Main and Child order numbers
Main order number – a unique number given to the complete order
Child order number – number given to an item in an order
Click on the 
icon alongside the order number to access:
The option to Buy again. Clicking on this option adds the entire order to your cart so you can repeat the checkout process. If the seller has changed the price or no longer has an item in stock, this will be reflected in the cart.
An Order receipt.
Order Timeline – tracks each stage of the order.
Comments on order – comments may be provided by the seller regarding your order. Comments can only be added by the seller for order status:
Payment Confirmed
In Process
Shipped
Status list – order status for each stage of the order means:
Payment Pending – you have not yet paid for the order, or the status has not yet been updated. If you paid via credit/debit card, the order status will update to payment confirmed once the payment has been processed. If you paid via internet banking, the order status has to be updated by the seller.
Payment Confirmed - payment has been received.
In process – the order is getting ready to be shipped.
Shipped – the order has been shipped.
Delivered - the order has been delivered.
Completed - marks the end of the order process.
Re-order Icon
Clicking on the 
alongside each order adds the entire order to your cart so you can repeat the checkout process. If the seller has changed the price or no longer has an item in stock, this will be reflected in the cart.
Reviewing your order
You can place feedback/review the product/service ordered by either:
Click on the
icon alongside the order and complete the feedback form.Click on the product/service name. This takes you to the published product/service page. Scroll down and click on the Write a Review button and complete the feedback form.
Note: You can only place order feedback/write a review for completed orders.
Add Payment Detail icon
Clicking the Add Payment Detail icon allows you to add the PO number(s) for an order if you didn't add it when you confirmed the order.
Click the
icon alongside the order you want to add payment details to.This will take you to the order details page. From here, click on the Amount to open the Payment Details window.
In the first tab, enter the PO number(s) (if required, enter NA if not).
Click the "Save" button to finalise the order payment details.
You can either pay for the order using the details provided on the platform generated order invoice or use the details provided on the seller's invoice.
Order cancellations and returns
Cancellations and returns must be managed directly between the buyer/seller. The platform does not facilitate cancellation/return processes.
What next?
If you need more help with your buyer account, check out these other articles: