Navigating the e-commerce site
When you log in to watersorted as a buyer, the main site page that displays the products, shops, etc. will be displayed.
At the top of the page are menu items to help you navigate around the features:
Top LH corner - a list of the different categories, options to create different types of accounts, and a quick link to the help centre.
Top RH corner - a search bar to help you look for products, shops, or brands, and your user icon that provides shortcuts to the main account modules.
The E-commerce site
Underneath the menu items, are various adverts, quick links, shop and product promotions, and blogs.
You can search for shops and products using the search bar or navigate to featured shops and the latest products by clicking the links. Once you have found products you want to purchase, you can add them to your cart.
Requesting quotes for products/services
If you need help sending RFQs, check out the Request for Quotation overview article.
If you have requested a RFQ for a listed product/service that is not priced, you will need to wait for a response from potential sellers before you can purchase the item. Once a quote has been accepted and the item added to your cart, you can purchase the item via one of the following payment gateways:
Credit/Debit card
Internet banking
Note: Items listed with a displayed price on the platform are buy now items and can be added to your cart immediately; you do not need to go through the RFQ process.
Payment via credit/debit card
Navigate to your cart and proceed to checkout.
Once you have reviewed your items, click the checkout button.
Once you reach the Payment Options section, select Stripe and click the "Pay Now" button to finalise the payment.
Note: A convenience fee is added to any credit/debit card purchase to cover Stripe fees incurred.
You will be directed to a secure Stripe payment portal where you can enter your card details and finalise your payment.
Payment via internet banking
Navigate to your cart and proceed to checkout.
Once you have reviewed your items, click the checkout button.
Once you reach the Payment Options section, select Bank Transfer and click the "Confirm order" button.
If you want to add a PO# - a summary of your order will show. Click on the order number.
This will take you to the order details page. From here, click on the Amount to open the Payment Details window.
In the first tab, enter the PO number(s) (if required, enter NA if not).
Click the "Save" button to finalise the order payment details.
An email will be sent to the seller confirming order details and the PO#. They can send you an invoice with the PO# and order details from their accounting system.
You can either pay for the order using the details provided on the platform generated order invoice (this does not show the PO#) or use the seller's invoice.
You can choose to add payment details at a later date. Once you have clicked the confirm order button, you can return to the platform homepage and return to the order page later:
To return to the order on the platform, log in to watersorted and navigate to the Buyer Dashboard. From the LH menu, select Orders>Orders.
Click the
icon alongside the order you want to add payment details to.This will take you to the order details page. From here, complete the payment as per the instructions provided above.
Buying multiple products/services from different sellers
You can select multiple items from different sellers to add to your cart and purchase all as one order. Orders from each seller cannot be combined to be shipped as a single order. Shipping for each seller will be applied, and the order will arrive as separate deliveries.
Note: If you want to add a product/service to your cart that doesn't have a price, you have to send an RFQ out first.
To purchase multiple items, select the products/services you want in the quantities you want and add them to your cart. You can pay for an order that contains items from multiple sellers via the two payment gateways - credit/debit card or internet banking. You can also apply different PO numbers to each order and receive invoices from each seller when paying by internet banking if needed.
What next?
If you need more help with your buyer account, check out these other articles:
Payment flows - how the different payment gateways apply charges and commissions
Made your first purchase? Check out these articles about managing your orders: