Note: You may have already activated your shipping service plugin as part of setting up your shop. If not, you cannot ship your order using a shipping service.
When you navigate to Orders from the LH menu, you can see a list of every product/service ordered from your shop.
Orders can be viewed, their status updated, and tracking managed by clicking on the
icon shown alongside the order.
If an order is being paid by bank transfer, you can view the order payment details and update the payment status by clicking the 
icon shown alongside the order.
View Order icon
Clicking on the View order icon alongside each order displays all the information for the order ID opened.
Main and Child order numbers
Main order number – a unique number given to the complete order
Child order number – a number given to an item in an order
Click on the 
icon alongside the order number to access:
An Order receipt.
A Buyer Order receipt.
Fetch shipping rates/General label - this is covered below in Manage your shipping status.
Order Timeline – tracks each stage of the order.
Comments on order – comments can only be added for order status:
Payment Confirmed
In Process
Shipped
Status list – order status for each stage of the order means:
Payment Pending – payment has not yet been received from the buyer. This status will automatically update to Payment Confirmed upon receipt of payment from the buyer if paid for via credit/debit card. If paid for via internet banking, Payment Confirmed status will have to be selected manually.
Payment Confirmed - payment has been received.
In process – the order is getting ready to be shipped.
Shipped – the order has been shipped.
Delivered - the order has been delivered.
Completed - marks the end of the order process.
Managing your payment status
Payment via Stripe - If a buyer is paying for an item via Stripe, the payment pending status will automatically update to payment confirmed once the payment has been processed.
Payment via Internet Banking - If a buyer is paying for an item via internet banking, the payment status needs to be updated manually as follows:
When the buyer confirms the order, an email with the order details will be sent to you.
The buyer will add a PO# to the order (they need to complete this step regardless of whether they need to add a PO# or not).
A second email with the confirmed PO# will be sent to you.
At this point, the buyer can use the order invoice generated by the platform to pay. This invoice DOES NOT display the PO#. Watersorted recommends you send a separate invoice that displays the buyer's PO# from your accounting system.
If you need the email and PO# of the buyer again, click the
icon. Their email is shown on the RHS under Billing Address, and the PO# under Payment History.When the buyer receives the invoice, they will make a payment to the nominated bank account (assuming any required vendor approval processes have been completed between you and the buyer).
Once you have confirmed payment, you must update the payment status for the order to Payment Confirmed to finalise the remaining stages of the order process as follows:
Click the
icon alongside the order you want to update the payment status to view the order payments.To change the status to Payment Confirmed, click the
icon.If the buyer has not paid and you want to reject the order, click the
icon.
Managing your shipping status
Because a shipping service provider manages your shipping, once you have handed shipping over to the provider the provider manages all order status updates and buyer notifications. You have to generate a shipping label and buy the shipment to hand over shipping to the shipping service.
Shipping the order
Click the
icon to open the View Order page.Click on the
icon alongside the order number you want shipped.
You will either be able to select:
“Fetch shipping rates” from the list – this option is only visible if the shipping service plugin was activated after the order was placed.
“Generate label” from the list – this option is only visible if the shipping service plugin was activated before the order was placed.
Fetch shipping rates
Select "Fetch shipping rates" to open the Shipping Rates form:
Select the rate required to ship the order from the list provided by the shipping service.
Click Save.
The Generate label option will now be visible.
General label
Select "Generate label" to open the options:
Preview label – select this option to view and/or download a PDF of the label for the order.
Buy shipment – select this option to handover shipping the order to the service provider. Selecting this option updates the order timeline to Shipped and automatically provides a tracking number.
What next?
Return to Manage your sales or if you need help with your Seller account, check out these other articles:
Manage your shop - how to review/edit your shop, an overview of the seller dashboard, and what your shop icons mean.
Manage your products/services - how to review/edit added products/services and brand requests, and how to configure product promotions.
Manage your inventory - how to review and edit your added shop inventory.
How to advertise on the platform - an overview of the advertising feature, plus links to in-depth articles about creating and managing campaigns.