Why did my upload or video link fail

👀 Availability

Upload methods, supported sources, file size, and bulk-import limits can depend on your plan and workspace.

If a local upload or video link fails, the cause is usually access, file size, file format, source support, or network stability.

Quick checks

What to check	Why it matters
The video can be viewed without logging in	WayinVideo accesses the video as a public viewer, not through your account
The source is supported	Unsupported sites may not import correctly
The video is not private, deleted, expired, or region-restricted	WayinVideo may not be able to open the video
Your plan supports local upload	Free does not include local device uploads
The file is within your plan's size limit	Starter supports up to 10 GB; Pro and Scale support up to 30 GB
The file format is supported	Local upload supports MP4, MOV, WEBM, and AVI
Your connection is stable	Large uploads can fail on unstable networks

The link importer currently supports:

Source availability can change. The source icons shown in WayinVideo are the current list for your account.

If the video is hosted on Google Drive, Zoom, or another shared source, check the sharing settings.

Try this:

A login-only, expired, deleted, or region-restricted video can fail even if the link works for you while signed in.

If a local file fails to upload, check:

If the upload keeps failing, try a smaller version of the file or a more stable network.

If the upload or link still fails, contact support with: