đ Availability
Export quality, bulk export, publishing, scheduling, connected accounts, and platform fields can depend on your plan and each platform's permissions.
Export and publishing issues usually come from resolution limits, source video quality, unfinished edits, browser download behavior, social account permissions, or platform requirements.
If export fails
Check:
What to check | Why it matters |
Export format | WayinVideo exports videos as MP4 |
Resolution | Higher resolutions can depend on your plan |
Source video resolution | You cannot export a true higher-resolution video than the source |
Project state | Make sure the clip is ready and all edits have loaded |
Browser download location | The MP4 is saved by your browser, often in Downloads |
Original content rights | Confirm you have the right to export and use the source content |
If you export successfully but cannot find the file, open Library and check the Exported tab. Also check your local Downloads folder or the folder selected by your browser.
If publishing fails
Publishing can fail when the destination account, platform settings, or post content needs attention.
Check:
What to check | What to do |
Connected account | Reconnect the account if authorization expired |
Platform permissions | Make sure the platform allowed publishing permissions |
Account selection | Confirm you selected the right channel, page, or profile |
Post content | Review title, description, tags, visibility, category, and thumbnail |
Thumbnail rules | Some platforms have their own thumbnail requirements |
Schedule settings | Check date, time, posting frequency, resolution, and time zone |
Plan limits | Confirm your plan supports the number of accounts, posts, and scheduled items |
If you are using Bulk Publish, remember that each clip-account combination creates a separate post. For example, 2 clips across 3 accounts creates 6 posts.
If a social account is missing
If an account does not appear in the publish window:
Open Scheduler.
Open All Accounts.
Click Manage.
Check whether the account is connected.
Reconnect the account if needed.
Return to the publish window and select the account again.
If you reached your plan's connected-account limit, remove an account you no longer use or upgrade your plan.
Contact support
If export or publishing still fails, contact support with:
Your WayinVideo account email
The clip or project name
Whether the issue is export, download, direct publishing, or scheduling
The selected resolution and destination platform, if relevant
The approximate time of the failure
A screenshot of the error message, if available