đ Availability
Processing speed, video length, credits, source access, and AI feature availability can depend on your plan and workspace.
AI tasks can take longer when the video is long, high resolution, or complex to process. They can fail when the source becomes unavailable, your credits are too low, the file has issues, or the selected feature is not available on your plan.
This article applies to tasks such as:
AI Clipping
Game Clipping
Find Moments
Video Summary
Transcript or subtitles
AI Video generation
Auto AI Reframe
AI Hook, AI B-roll, AI Thumbnail, Speech Enhance, AI Emoji, AI Music, or AI Sound Effect
Why a task may take longer
Reason | What it means |
Long video | Longer videos need more processing time |
High-resolution source | Large or high-quality files can take longer |
Bulk workflow | Processing many clips or URLs can add queue time |
Plan priority | Processing priority can vary by plan |
If the task is still running, avoid starting the same task repeatedly unless you want another output. Regenerating can start a new task and may use credits again.
Why a task may fail
Common causes include:
The source video was deleted, expired, private, or region-restricted
The local file is damaged, too large, or in an unsupported format
Your workspace does not have enough credits
The selected feature is not included in your plan
The video is longer than the feature or plan limit
The browser session or network connection was interrupted during upload or setup
If the problem started with upload or link import, see Why did my upload or video link fail?.
What to try
Try these steps:
Refresh your Library or project page and check whether the result is already available.
Confirm the original video link still opens in a signed-out browser window.
Check that your plan supports the selected feature and video length.
Check whether your credits are too low.
If the task failed, retry once after checking the source and settings.
Credits for failed tasks
If a task fails and does not deliver a completed result, the credits or usage allowance used by that task are returned.
For AI video generation, this means usage is returned if you do not receive a completed generated video that you can view. For other individual AI features, credits are returned when that feature fails.
Contact support
If the task keeps failing or stays stuck for too long, contact support with:
Your WayinVideo account email
The task type
The video or project name
The approximate time the task started
The source link or file type, if relevant
A screenshot of the task status or error message