In Whippy, you can create and enable keyword automations to trigger specific actions when contacts send you a message containing a particular keyword. Follow the steps below to create a keyword automation.
1. Go to the Automations Page
Navigate to the Automations page in Whippy https://app.whippy.co/automations/keywords
2. Click the Create Keyword Button
Click the Create Keyword button to start creating a new automation.
3. Specify Basic Information
Enter Keywords: Type the keyword(s) you want to automate.
Negate Keywords: Optionally, enter keywords you don't want to trigger the automation.
Choose Keyword Match Option:
Message contains keyword: Trigger if the keyword is part of the message.
Message exactly contains keyword: Trigger only if the message matches the keyword exactly.
Select Keyword Channels: Choose the channels where this keyword will apply (e.g., SMS, Email).
4. Click Next - Add Action
Click Next - Add Action to define what happens when the keyword is detected.
5. Select Action Type from the List
Choose an action from the list of available actions. For this example, we choose Send Message.
💡Available actions include:
Send Message
Add Tags to Contact
Remove Tags from Contact
Assign User
Unassign Conversation
Opt Contacts In/Out
Notify Users
Add/Remove from Sequence
Move Sequence Step
Update Conversation Status
Send Email
6. Enter the Auto-Response Message
Type the message you want to send automatically when the keyword is triggered.
7. Save the Trigger
Click Save to save your keyword automation.
8. Done!
Once the contact sends a message containing the specified keyword, the automation will be executed.
Feature Tip: How to Enable/Disable a keyword
Your automation keyword is enabled by default. You can disable it by toggling off the automation on the Keywords page.
