Why it matters
Searching by phone number helps you quickly locate messages from a specific contact. This saves time and ensures you can follow up or review past interactions without scrolling through your entire Inbox.
Key Concepts
Inbox: The central location in Whippy where all your team’s messages and conversations appear.
Search Bar: A tool within the Inbox that allows you to find messages based on keywords, contact names, or phone numbers.
Conversation: A thread of messages exchanged between you and a contact.
Step-by-Step: Search by Phone Number
Go to your Inbox.
Click this link to open your Inbox directly.
Locate the search bar at the top of the Inbox.
Type the phone number of the contact you want to find.
You can enter a partial or full number.
Review the displayed search results.
Whippy shows all conversations linked to that number.
Click the desired conversation to open it.
Tips and Best Practices
Use the full phone number (including country code) for the most accurate results.
If the number appears in multiple conversations, review timestamps to identify the correct one.
Clear the search bar after reviewing results to return to your full Inbox view.
Troubleshooting
Issue | Possible Cause | Fix |
No results appear | Number entered incorrectly or formatted differently | Try removing spaces or special characters and re-entering the number. |
Too many results | Partial number matches multiple contacts | Enter the full phone number for a more precise search. |
Conversation not opening | Temporary connection issue | Refresh the page and try again. |