Why it matters
Searching by contact name allows you to quickly locate conversations with a specific person. This helps you follow up efficiently and review message history without manually browsing through your Inbox.
Key Concepts
Inbox: The main workspace where all your messages and conversations appear.
Search Bar: A tool at the top of the Inbox that lets you find messages by contact name, keyword, or phone number.
Conversation: A thread of messages exchanged between you and a contact.
Step-by-Step: Search by Contact Name
Go to your Inbox.
Click this link to open your Inbox directly.
Locate the search bar at the top of the Inbox.
Type the contact’s name or a keyword related to their name.
You can enter a partial or full name.
Review the search results.
Whippy displays all conversations associated with that contact name.
Click the desired conversation to open it.
Tips and Best Practices
Use full names when possible for more accurate results.
Try different name variations or partial keywords if the contact doesn’t appear.
Clear the search bar after reviewing results to return to your full Inbox.
Troubleshooting
Issue | Possible Cause | Fix |
No results appear | Typo or incorrect keyword entered | Double-check the spelling and try again. |
Too many results | Common keyword or name used | Refine your search with a more specific name. |
Conversation not opening | Browser or connection issue | Refresh the page and try again. |