Why it matters
Copying message text helps you reuse information quickly, share details in other tools, or save content without retyping it.
Key Concepts
Inbox: The area where all customer conversations are managed.
Conversation: A thread containing messages exchanged between your team and a contact.
Clipboard: A temporary storage area used when copying and pasting content.
Step-by-Step: Copy a Message
Go to your Inbox.
Open the conversation that contains the message you want to copy.
Hover your cursor over the message.
Click Copy Message when the option appears.
Confirm the message is copied by checking for the notification.
Tips and Best Practices
Use the conversation search bar to locate older messages quickly.
Hover directly over the message content to reveal the copy option.
Only text is copied. Attachments, images, and formatting are not included.
Troubleshooting
Issue | Possible Cause | Fix |
Copy button does not appear | User permissions are restricted | Ask your Whippy administrator to confirm your access level |
Text does not paste | Clipboard conflict or application issue | Paste into a plain text editor first, then re-copy the message |