CREATING YOUR ACCOUNT AND ACCESSING YOUR WORKSPACE
Welcome! This guide will walk you through creating your WHYZER account, accessing your workspace, and troubleshooting common login or access issues.
CREATING YOUR ACCOUNT
1. Go to https://app.whyzer.ai.
2. Use the invite or sign-up link provided by WHYZER, your program, or your administrator.
3. Create your account using the same email address connected to your WHYZER purchase, membership, or invitation.
4. Complete the sign-up prompts, including password creation or email confirmation if requested.
5. Log in and confirm that your WHYZER workspace is visible.
IMPORTANT
Use the same email address connected to your WHYZER purchase, membership, or invitation. Using a different email may cause access, plan, or workspace-assignment issues.
AFTER LOGGING IN
Once you can access your workspace:
• Configure your product by adding your product website URL or a short description of your product or service.
• Review My Company and My Products to confirm that your setup is correct.
• Go to the Research tab to search for a target company.
• Open the POV tab to generate your first Point of View.
ACCESSING YOUR WORKSPACE
Open WHYZER:
Log in using the same email address connected to your WHYZER purchase, membership, or invitation.
IF YOUR WORKSPACE IS MISSING
If you can log in but your main WHYZER workspace is not visible:
• Log out and log back in.
• Confirm that the email used to create the account matches the email connected to your purchase, membership, or invitation.
• Check whether you may have created more than one account using different email addresses.
• Try opening WHYZER in an incognito or private browser window.
If the workspace is still missing, contact support and provide:
• The email used for the purchase or invitation
• The email used to create the WHYZER account
• The plan or program connected to your access
• A screenshot of the page shown after login
TROUBLESHOOTING LOGIN AND ACCESS ISSUES
If you are having trouble accessing your account:
• Reload the page.
• Log out and log back in.
• Try an incognito or private browser window.
• Confirm that you are using the correct email address.
• Use Forgot Password if your login credentials are not working.
• Check your spam, junk, and promotions folders for verification or password-reset emails.
HARD REFRESH INSTRUCTIONS
WINDOWS
Chrome, Edge, or Firefox:
Ctrl + Shift + R
You may also use:
Ctrl + F5
MAC
Chrome or Firefox:
Command + Shift + R
Safari:
Option + Command + E, then Command + R
NEED MORE HELP?
If you continue to experience access issues, contact support and include:
• Your name
• Your account email
• Your plan or membership, if known
• A screenshot or screen recording
• The exact error message
• The steps you already tried
• What you expected to see
• What actually happened