🎯 AI Summaries – What are they?
AI Summaries is a feature that allows you to freely ask questions about your reviews (customer or competitor) and receive a clear, concise, and actionable analysis generated by artificial intelligence.
➡️ AI Summaries can be activated for:
Verbatim classification (based on your WizVille customer reviews)
Competitive benchmarking (based on your Google reviews and those of your competitors)
(The activation of the AI Summary module depends on the WizVille setup deployed for your brand.)
⭐️ AI Summaries + Verbatim Classification
Accessing AI Summaries on the platform
⇒ From the “Statistics” page, then “Sentiment” tab, you will find the AI summaries.
⇒ You’ll then have access to the analysis assistant via the “Summarize with AI” button :
Select the “All themes” row to generate an AI summary based on all your customer reviews.
Select the row of a specific theme or topic to display an AI summary based exclusively on the verbatims related to that element.
Using AI Summaries in the Sentiment tab
To get a summary of your reviews, you’re free to ask the AI any question. Several options are available:
Use one of the available buttons
Use the suggested dropdown options
Ask your own custom question
Examples of effective questions:
“Why have my customers been dissatisfied recently?”
“What themes are emerging in the reviews?”
“What suggestions are coming up most frequently?”
⇒ The AI highlights clear trends—don’t hesitate to share these insights or include them in your action plans.
⭐️ AI Summaries + Competitive Benchmarking
Accessing AI Summaries on the platform
Competition page > Locations tab
Multi-location ranking – If you manage multiple locations, you’ll need to access each location’s local ranking to enable AI summaries:
⇒ From the “Locations” tab, click the “Show local ranking” button on the right-hand side of the ranking table.
Single-location ranking – If you have only one location, you’ll be taken directly to its local ranking:
⇒ Access AI summaries by clicking either the “AI” button or “Summarize with AI”
Competition page > Brands tab
⇒ From the “Brands” tab, click either the “AI” button or “Summarize with AI”
Using AI Summaries in the Competition tab
When selecting your own location or brand:
You can base your analysis on:
Only your reviews (select “My reviews” – default setting)
Your reviews + competitor reviews (select “All reviews”)
When selecting a competitor’s location or brand:
The answers will always be framed in terms of your brand in comparison with the selected competitor.
The AI never describes the competitor alone, but always provides a relative positioning.
⇒ To get a summary, you are free to ask your own questions to the AI. You can:
Use one of the available buttons
Use the suggested dropdown options
Ask your own custom question
Examples of effective questions:
“How am I different from [Competitor]?”
“What are my advantages compared to [Competitor]?”
“Where is [Competitor] performing better than me?”
💡 Good to Know
🔐 Data Hosting
We use AI models hosted on servers in Europe, fully GDPR-compliant, and with no training allowed on the data we transmit.
⏱️ Processing Time
Processing time depends on the volume of reviews being analysed. In some cases, several thousand reviews are involved, which explains longer response times.
🔢 Volume of Data Analysed
To manage large review volumes, we divide them into groups of 2,500 reviews, called chunks, with a maximum of 12 chunks.
“My reviews” mode: 2,500 reviews × 12 = up to 30,000 reviews processed
“Comparison” mode: 2,500 reviews per brand × 12 = 30,000 reviews for your brand + 30,000 for the competitor
“All reviews” mode: Last 2,500 reviews per brand = number of processed reviews depends on the number of competitors