Read and unread: mark a conversation as unread to come back to it later. Unread conversations show a green dot, and you can filter on them.

Tags: tag conversations with colored tags, such as Claims or Delivery, and filter Inbox by tag.

Quick replies: save your most common answers as templates, with the customer's name or order number filled in automatically.

Email signature: set your own signature, added automatically to every reply.

Attachments: send photos, GIFs and PDFs to customers.

yayloh Inbox launched: send and receive customer emails from your own support address, right next to the order and return they're about.

Push to Inbox: start a conversation from any return.

Performance: see how quickly your team answers and when customers write in.