There are two options for refunding returns through Yayloh: individually or in bulk. It is usually best to handle returns individually when you have a low volume of returns or want to customize the amount to be refunded to your customers. Many retailers with specific refund rules related to product bundling or discount items prefer to handle them individually.
To manage return order individually:
Open yayloh dashboard and select “Manage” from the sidebar.
Click on the order number.
Click on “Make in progress” to move the order to in progress tab.
Note- You can refund individual returns only when the order is moved to the “In progress” status tab.
Go to “In progress” status tab and click on your order number.
On the order page, check the warehouse status. For returns, the default refund method selected is “Refund money”. Update the refund method or the return type if required.
Note: For Shopify customers, read about sending “store credit” or restocking for more information.
Select “Confirm” checkbox.
Check the amount and, if required, edit it in the text box. the value to be refunded cannot be greater than the order value.
Click on the “Apply”.
Select “OK” on the confirmation popup.
Return request will automatically be moved to the processed tab.