I'm not receiving my One-Time Passcode, now what?
If you are requesting your One-Time Passcode to text and you have not received it within 15-20 seconds, please try to re-request it to your email.
I received more than one passcode, what do I do?
Always use the most recent code you've received by phone or email as the older codes expire as soon as a new one is sent.
I'm not receiving the phone verification code, now what?
The One-Time Passcode to verify your phone number is usually received in less than a minute.
If you have not received your code after 15 minutes, please try these troubleshooting steps:
Check that the phone number has been entered correctly.
Move to a place with sufficient signal in your home network (do not use roaming).
Check if your mobile device is valid and working (able to receive other text messages or calls).
Check to see if your phone is set up to block 1-800 numbers and other spam-type services. This is common with many T-Mobile, Metro PCS, and Sprint customers.
To unblock 1-800 numbers, dial 611 and request that Shortcode Blacklist be removed from your account.
If you're still stuck, let us know what troubleshooting steps you've already tried by starting a chat through the chat bubble on the bottom right corner of the website/app or in an email to zayzoon@support.com.
I pressed "Don't ask me again on this device for 30 days " but I'm still being asked for a One-Time Passcode
If you checked this box but are still being asked for a One-Time Passcode, here are some possible reasons why:
Cookies are not enabled on your device
Cookies were cleared on your device
Your browser has been updated or you are on a different browser
You are using incognito mode on your device
The 30-day duration has passed
I have a new phone number. How can I get my One-Time Passcode?
To maintain the security of your account, ZayZoon is unable to update the phone number on your account.
If you no longer have access to the phone number used to create your ZayZoon account, you can send your One-Time Passcode to your email, then update your phone number.
What if I no longer have access to my email address?
To maintain the security of your account, ZayZoon is unable to update the email address on your account.
To update your email address, you can send your One-Time Passcode to your phone, then update your email address.
If you do not have access to the email account you used to create your ZayZoon account, get your ID ready for verification and contact our team through:
the chat bubble on the bottom right corner of this page/the app or desktop site.
email at support@zayzoon.com.