Welcome to the April edition of Bonterra News!

Read on to learn more about what's new and what's next for our Case Management customers.

Missed the March 19 session — or want to revisit what’s ahead? Watch the recording to hear where Bonterra Case Management is headed in 2026, including product developments across Apricot and ETO.

Good reporting starts with how you collect data — not just how you analyze it. The way you set up your forms and fields can make reporting simpler, more accurate, and more insightful.

Whether you’re building new forms or working with existing ones, these recordings cover setup best practices and targeted tips to improve your data collection for better reporting outcomes.

Apricot's login experience has been updated to strengthen security and simplify access across Bonterra products.

If you haven't already logged in this week, here's what to expect: the first time you log in after the update, you'll be asked to verify your email address — a quick, one-time step to protect your account and organization data.

If you access Impact Hub and receive a login error, use the Forgot Password link to reset your password. Once reset, you’ll use the same email and password for both Apricot and Impact Hub.

Note: This update does not apply to non-US users or single sign-on (SSO) users.

On May 4, Bonterra Central becomes your single destination for everything you need to get the most out of Apricot. You’ll find your help articles, training resources, events, and product updates all in one place, with one search to pull it all together.

Here’s what that means for you:

Your Help Center is moving. The Apricot Help Center will live inside Bonterra Central going forward. When the transition is complete, any Intercom links you’ve saved or bookmarked will stop working — so plan to update them once the new Help Center is live.

Your training lives here too. If your organization has an Apricot training subscription, your paid resources and free events will be available directly inside Bonterra Central. No extra logins needed.

Community is coming June 1. Starting June 1, you’ll have a dedicated space to ask questions, swap tips, and connect with other Apricot users working toward similar goals.

This expert-led product release event will provide an updated look at what has changed in Apricot during the past month.

In this session, you will:

The presentation and demonstration portion of our session will last around 20-30 minutes, leaving ample time for you to ask questions and get clarification on any product enhancements we cover.

A referral system that keeps clients connected is a reflection of your organization's values. When your workflows are built to follow a client through every handoff and transition, you're not just managing cases — you're delivering on the promise that brought your team to this work.

This session gives a practical framework for building referral workflows that don't let clients slip away. You’ll leave with concrete configurations, practices, and tools you can put to work right away.

How do we make the Connect Tool work for our team and our participants?

Ask the Experts is a live, interactive Q&A that brings together Bonterra's Training, Product, and Support experts to answer your questions about Connect — from setup and configuration to security, permissions, and real-world deployment.

Walk away with concrete answers to your Connect questions and a clearer sense of how this feature can streamline your participant workflows and reduce the administrative burden on your team.

Sustaining strong partnerships requires more than good intentions — it takes a clear value proposition, consistent communication, and the ability to demonstrate mutual benefit over time. This session gives practical strategies to articulate your organization's impact, align with partner priorities, and build the kind of trust that keeps collaborations going.

When your organization can confidently articulate its value and back it up with evidence, you're not just attracting partners — you're giving them a reason to stay. This is your opportunity to build that foundation and carry it forward.

Australia

North America