When should I stop a campaign?
You might want to stop a campaign if:
You're no longer promoting the track or playlist
You want to pause spend before renewal
You're planning to switch creatives or strategy
You want a refund for the unused portion of your budget
Part 1: How to stop your campaign
Step 1: Open your campaign
Head to your Soundlink dashboard and open the active campaign you want to stop.
Step 2: Click the Manage button
Next to the Auto-renew toggle, you'll see a Manage button. Click that.
Step 3: Select "Stop campaign"
From the menu, select Stop campaign. This immediately stops the campaign from running further ads.
A couple of things to know:
Stopping a campaign immediately halts all future spend
You won't be charged beyond what's already been delivered
Refunds apply only to the unused portion of the budget, not completed delivery
Part 2: How to request a refund
Once you've stopped your campaign, follow these steps to request your refund.
Step 1: Copy your campaign share link
From your dashboard, open the stopped campaign and copy the share link. It looks like this: https://getsoundlink.com/share/xxxxxx
Including this link helps our team find and process your refund right away — without it, we'll need to follow up, which slows things down.
Step 2: Contact us
Reach out via the chat bubble in your dashboard or email us at hello@getsoundlink.com with the following:
Your campaign share link
The email address on your Soundlink account
A note that you'd like a refund for the unspent balance
Step 3: We process it
Our team will review and process the refund for the unspent portion of your budget. Here's what to expect:
Processing time: 5–10 business days to appear in your account, depending on your bank or payment provider
Refund method: Always returned to the original payment method used for the campaign
Amount: The unspent portion only — any budget already spent on ad delivery is non-refundable
Not sure if stopping is the right move?
If you're unsure whether stopping a campaign is the right call, message us first. Our team is happy to review your campaign performance and suggest whether it's worth letting it run, adjusting the strategy, or stopping altogether.