Canadian programs
Contact Acuity Insights Support with:
test date you missed
Program(s) affected
Reason for missing (e.g., medical emergency)
Check deadlines and account info:
Confirm final test and distribution deadlines on the Dates and Fees page
Ensure your account info (name, DOB, ID) is correct
Important: we’ll contact the program(s) on your behalf, but approval is at the program’s discretion.
Programs outside Canada
Check the program’s official website and the Dates and Fees page
Verify final test and score distribution deadlines
Contact the program if you missed a test or deadline
Program(s) will need to contact their Acuity Insights representative directly so that arrangements for any exceptions can be processed.