You can reschedule or cancel your Casper test by following the instructions below.
Rescheduling your Casper Test
Rescheduling your Casper Test
Once you've reserved your Acuity Insights Assessments, you'll be able to reschedule your Casper test to a different date or time, even if your scheduled test date has passed. You will only be able to reschedule your test as long as additional tests are available for your test type and program distribution selection. You can check available test dates on our Dates and Fees page.
If there are no other test dates available for this admissions cycle, this means that the final Casper testing opportunity has passed for one or more of the programs on your distribution list. These programs will have to be removed for you to reschedule your test. To remove programs, please follow the steps in our Remove/Swap Distribution Programs article.
Applicants can reschedule their Casper test for free if they do so 31 or more days before their scheduled test. All applicants are subject to a $20 rescheduling fee should they choose to reschedule within the 30 days before or any time after their scheduled Casper test.
Exceptions may be provided for those with verified technical or medical issues and those approved for a fee assistance program honoured by Acuity Insights.
Note: if you have been approved for accommodations, you will require the Acuity Insights Team’s assistance to reschedule your test, to ensure that your accommodations are properly transferred. After determining your desired new test date, please contact us through the chat bubble or by emailing support@acuityinsights.app to indicate your intention to reschedule, and specify the new date and time. You must do so at least 1 week prior to the new test date and time. You can find a list of test dates/times on our Dates & Fees page.
Applicants without approved accommodations may follow the steps below.
To reschedule your test:
On the Reservations page of your account, click on Reschedule or cancel test
On the next page, click on Reschedule test
Lastly, select your new test date and complete your rescheduling.
Canceling your Casper Test
Canceling your Casper Test
You can cancel your Casper reservation by following the instructions below as long as you have not started your test.
Please note that cancellations are irreversible, and that all fees are non-refundable as indicated in our Terms of Use.
To cancel your Casper test:
On the Reservations page of your account, click on Reschedule or cancel test
On the following page, click on Cancel test
Confirm your selection on the next page to cancel your reservation.
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