If you're getting an “invalid password” message or having trouble logging in, you may be on the wrong sign-in page.
Step 1: yse the correct login page
Make sure you’re logging into your account from this specific page:
Acuity Insights Sign-In Page
Step 2: still not working? Try these tips
Email addresses are case sensitive.
Double-check the email you used when creating your account. You can look at an old email from us (like a confirmation or receipt) to see how you entered your email (case sensitive).
Using the “Forgot your password?” link?
You have 15 minutes to click the link in the email you receive.
Check your spam or junk folder if you don’t see it right away.
Use the most recent reset email.
If you requested multiple reset emails, only the latest one will work.
Link not working?
Copy and paste the full link from the email directly into your browser’s address bar.
❗ If you can’t access your email inbox
If you can’t access the email account linked to your Acuity Insights profile, or you never received the reset email:
Contact us using the chat bubble on the bottom-right corner of acuityinsights.app