If you've been approved for accommodations on your Casper exam, your additional time or other accommodations are automatically applied to any current Casper test reservations that fall within your validity period.
When Are Accommodations Applied?
These adjustments are made directly by the Acuity Insights Team, there's no need for you to take action unless you need to reschedule.
Need to Reschedule Your Accommodated Casper Test?
If you need to change the date of a Casper exam that includes accommodations, the rescheduling must be done by the Acuity Insights Team.
When to Contact Us?
Please notify us as soon as possible, and at least one (1) week before your scheduled test date.
How to Request a Reschedule?
You can contact us in either of the following ways:
Click the chat bubble in the bottom-right corner of your Acuity Insights account
Email us at support@acuityinsights.app
When you reach out, please include:
That you wish to reschedule an accommodated Casper test
Your new desired test date and time (see the Dates and Fees page for available options)
Will I Be Charged a Rescheduling Fee?
You may be subject to a rescheduling fee if:
You reschedule within 30 days of your scheduled test date, or
You reschedule after your original test date has passed
Exceptions May Apply
We may waive the fee if:
You’ve experienced a verified medical or technical issue
You are approved for a fee assistance program recognized by Acuity Insights
Trying to Reschedule a Non-Accommodated Test?
If your test does not include approved accommodations, please refer to this article. for general rescheduling instructions.
Quick FAQ: Accommodated Casper Test Rescheduling
Quick FAQ: Accommodated Casper Test Rescheduling
1. Are my approved accommodations automatically applied to my Casper test?
Yes, accommodations like additional time are automatically applied to any Casper test reservations within your validity period.
2. Do I need to do anything to have accommodations applied?
No, the Acuity Insights Team handles all adjustments unless you need to reschedule your test.
3. How do I reschedule a Casper test with accommodations?
You must contact the Acuity Insights Team via the chat bubble on your account or by email at support@acuityinsights.app at least one week before your test date.
4. Will I be charged a fee if I reschedule?
You may be charged if you reschedule less than 30 days before your test or after your original test date, but exceptions may apply for medical or technical issues or if you have fee assistance.