Approved testing accommodations are applied by the Acuity Insights Team to each individual Acuity Insights Assessments reservation. At the time of approval, the team will apply approved additional time accommodations to any current Acuity Insights Assessments reservations that fall within your validity period.
Rescheduling an accommodated Casper test must be completed by a member of the Acuity Insights Team. If an applicant needs to reschedule an accommodated Casper test, they must notify the Acuity Insights Team via the chat bubble on the bottom right-hand corner of your Acuity Insights account or via email at support@acuityinsights.app as soon as reasonably practicable (at least one (1) week prior to the time of your scheduled Casper test).
Please note that all applicants are subject to a rescheduling fee should they choose to reschedule within the 30 days before or any time after a scheduled Casper test. Exceptions may be provided for those with verified technical or medical issues and those approved for a fee assistance program honoured by Acuity Insights.
Please refer to the Dates and Fees page to see a list of available test dates and times for each program. After determining your desired new test date, please contact us to indicate:
Your intention to reschedule an accommodated test, and
Your desired new Casper test date and time
If you are trying to reschedule a test that does not have approved accommodations applied, please see this article.